Looking for first-rate bilingual contact center services? Have you considered a nearshore partner in Mexico? Read on to learn why a contact center partner in Mexico is the best choice for providing the highest quality of customer service to both your English and Spanish-speaking customers.
These days, it seems that there are many similarities between US and Mexican cultures. Many contact center agents from Mexico have had the advantage of living, going to school, and working in the United States. As they return to Mexico, they better understand American culture and business practices, which influence how the nearshore call center is managed.
An additional advantage that Mexico offers over other nearshore locations is that many people in Mexico are bilingual in both Spanish and English. As a result, they can assist both English and Spanish-speaking customers and provide accent-neutral service. No need to worry about miscommunication between parties which could lead to frustrations and unresolved issues. Having a contact center with bilingual agents can double the value of what the contact center can offer your customers.
Using a nearshore partner can result in lower costs while receiving high-quality service. Mexico is quickly becoming the nearshore contact center of choice for US-based companies looking for support in both English and Spanish. Contact center agents in Mexico understand US culture and can have minimal accents. Additionally, the Mexican government invests in their contact centers to improve and ensure their country remains a competitive option for US companies looking to outsource their contact center operations.
With more than 30 years of experience, Centris specializes in quality bilingual calls, technical support, and helping companies expand into the ever-expanding Hispanic market. Our nearshore business model provides up to 70% savings over US-based call centers while improving quality. In addition to our bilingual support, we’re known for our accent-neutral support in English and a deep understanding of American culture.
