[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][fusion_text]More and more companies are looking at outsourcing their call and contact centers to cut down on expenses, but could where you choose to outsource negatively affect your bottom line? Here’s a list of reasons you might want to think twice before outsourcing to The Philippines or other Asian countries:
1. Unhappy Customers
Studies show that customers that perceive that they’re speaking with an agent from a vastly different culture are more unhappy with their experience.
At Centris Information Services, many of our agents have lived and worked in the United States, and with the border less than three hours away, our agents are used to American culture.
2. Language barrier
If the customer has a hard time understanding an agent, and vice versa, it can make the interaction frustrating.
English is our specialty at Centris. In fact, many of our agents speak English so well customers think they’re talking with an agent in the U.S..
3. Quality Control
Maintaining call quality is difficult when you’re working with someone on the other side of the globe. Their peak time might be while you’re fast asleep.
Our contact centers operate in Central Standard Time and visiting your call center is just a short plane ride from many U.S. airports. No 15-hour flights required!
4. Mega call centers view you as just another number
We focus on outsourcing call center operations for small and medium-sized companies. You’re never just a number with us, and we work to create a collaborative team atmosphere between our agents and contacts at your company.
Listen to our CEO talk about “Culturalization”: understanding the U.S. consumer:[/fusion_text]
[fusion_text]Is your company frustrated with their outsourced call center experience? Maybe it’s time to try a nearshore experience with Centris Information Services![/fusion_text]
