Many call / contact centers suffer from high turnover and unmotivated agents that provide sub-par customer service. Centris Information Services found we could fix both problems by focusing on motivating and developing our agents.
Meet Jorge: He’s an account manager who’s been with Centris for six years. Every day he comes in, says hello to every agent he’s responsible for, and makes sure they’re being take care of and developing in their career. The result? Agents who love their jobs and love taking care of your customers.
The most important thing in the customer service world isn’t costs per-hour or per-service; it’s the experience of the caller. You wouldn’t provide customer service if your customers weren’t important to you.
For us, the value proposition is: it’s less expensive operating in Mexico vs. the United States. You get onshore quality at offshore prices.
Get in touch today to see how Centris can help your company.
Want to see what this looks like with your own call volume and mix? Book a 15-minute demo and we'll bring real numbers, not industry averages.
Book a 15-minute demo — we'll bring numbers for your call mix, not just industry averages.
BlogOutsourcing customer service is often presented as a way to reduce operating expenses. Instead of recruiting, training, and…
Read the post →
BlogYour customer service budget keeps growing, but the pressure on your team has not eased. Overtime fills scheduling…
Read the post →
BlogA polished proposal can make a BPO partner look ready before anyone has tested how it handles a…
Read the post →