Es esa época del año en que todos hacer un balance de nuestras vidas, ya sea personal o profesional, y la determinación de mejorar, hacer más y que las cosas sucedan. En Centris, nuestras resoluciones profesionales son algo que nos centramos en todos los días. Debido a que estamos cuidando de sus clientes, queremos asegurarnos […]
Author: Admin
Centris Goals for 2015
For many companies, goals are the compass by which they operate and move through the business world. Without them, how do you know where you’re headed? How do you know when it’s time to celebrate and pop some bubbly – or perhaps, re-group and try again? At Centris, our goals focus on three main areas: […]
The Advantage of a Nearshore Contact Center
For growing companies, there comes a point when an in-house contact center costs more than the value it represents. How many agents are too many? When does an attempt to provide customer service become an all-encompassing headache? Naturally, the answer varies for each company, but for those who’ve started researching their options, you may have […]
Employee Retention: The First 90 Days
It’s a well-known fact that in the call center industry, most of the employee attrition takes place within the first 90 days. The reasons – like any new job or career – are varied and include issues like the learning curve, expectations, and company culture. The 90-day mark is considered by some to be a […]
At Centris, we’re family
One of our agents, Adriana, was diagnosed with cancer six months ago. Since then she has undergone chemotherapy and is struggling to overcome the disease. She visited us recently and shared the fact that she has lost all of her hair. In order for us to show our support and team spirit some of her […]
Mariam’s Pony: Getting what you need to succeed.
One of our web design supervisors was asked recently, “What do you need to succeed?” She jokingly responded, “A pony!” We made her wish come true and got her a pony for the day. Check out the video: The video mentioned Mariam’s charity: Gatekeepers. It’s a part of her YouTube channel: mintplosion. She basically dares […]
Values Week: Dunk Tank!
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6 Ways to Make More Sales Using Live Chat
6 Ways to Make More Sales Using Live Chat Has this happened to you?: You’re shopping for a product or service and you can’t find the exact information you’re looking for on a website. Sure, there’s a number to call, but how long will you have to wait on hold? There’s also an email address, […]
How can a call center help my business?
Summer is almost over and the busy season is right around the corner. If you’re considering using a call center in your business in 2017, now’s the time to start considering your options. There are lots of reasons to use a call center, but let’s consider this scenario: Your company is growing and the demand […]
The Solutions Center: The Evolution of the Call Center
The world is changing. When call centers first started, people used them for calling other people or taking calls. That was it. Now, there are few tasks a call center can’t do. We prefer the term “Solutions Center”. Here are some of the things our agents are doing: Live chat support Email support Insurance claim […]