Operational excellence is only achieved with an honest focus on improving individual performance As spring begins it is time to take an honest look in the mirror. The second half of the year is rapidly approaching, and it is the perfect time to pause and reflect on the beginning of 2013, and lay the groundwork […]
Author: Admin
Contact Media in 2012
Which will be the main contact media customers will use in 2015?
Where to Outsource?
Which region would be your first choice for outsourcing?
Taking Care of Your Customers Through Quality Assurance
“Your call may be monitored and recorded for quality assurance purposes …” We’ve all heard this recording, or something very similar, when placing a call to customer service. You may have even thought, “I hope this &$@*# call is recorded because they’re going to get an ear-full if they don’t fix this once and for […]
Best Reason for Outsourcing
What is the best reason for outsourcing?
Teniendo cuidado de sus clientes mediante un proceso de control de calidad
“Es posible que su llamada se controlan y registran para fines de control de calidad…” todos hemos oído esta grabación, o algo muy parecido, al hacer una llamada al servicio de atención al cliente. Usted incluso puede haber pensado, “espero que este &$@ * # llamada se registra porque son los que van a obtener […]
Kudos University at Centris
Kudos University at Centris At Centris, our top two priorities are the customers and our employees. To make sure both are properly taken care of, every new hire is put through two weeks of in-house training at Kudos University. It is here that the foundation for their success, both personally and professionally, begins. While the […]
Leadership at Centris
Leadership at Centris Google the subject of leadership and you will see more than 300 million results. Definitions, traits, quotes, skills, styles. There are probably as many opinions on leadership as there are types of leaders. So what does leadership mean at Centris? For us, leadership is about people. Our first priority is the customer. […]
Los Hispanos más receptivos al Servicio de Atención al Cliente a través de los medios sociales
Los hispanos en EE.UU. que utilizan los medios sociales son más probables que la población general de medios de comunicación social que servicio al cliente, a través de los medios sociales, según NM Incite. En total 57% de los hispanos que usan los medios sociales se han comprometido con el servicio de atención al cliente […]
Social Media Engagement
Has your organization engaged in social media for customer interaction?