Tratado de Libre Comercio de América del Norte (TLCAN) entre México, Estados Unidos y Canadá, acaba de introducir su 20o año. En ese tiempo las inversiones en materia de información y tecnología informática (TIC) sin duda han aumentado en México, como lo han hecho en todas partes del mundo. Seguimiento de las inversiones específicas que […]
Author: Admin
Agent – Supervisor Ratio
What is your Agent – Supervisor Ratio?
The “Back up” or “Alternative” Contact Center Supplier…Why it makes dollars and sense!
When we hear the phrase “backup” we normally think of computers. Why? We wouldn’t want to lose anything that’s important to us or running our business. Everything is backed up…to handle the “unforeseen” events. It’s an insurance policy of sorts and it’s worth the time and investment. Most businesses have multiple suppliers for their hard […]
¿Puede la Tablet Por Favor tomar nota de su pedido ahora?
como crecimiento de los salarios, los empleadores consideran reemplazar a los trabajadores con la tecnología; Burger-Flipping Robot puede estar en el horizonte Carla Hesseltine está pensando en comprar una tableta pocos dispositivos para su panadería para que los clientes puedan realizar pedidos para su firma M&M pastelitos por su propia cuenta, directamente desde el contador. […]
“Coaching” the critical Leadership Component to Operational Success
Operational excellence is only achieved with an honest focus on improving individual performance As spring begins it is time to take an honest look in the mirror. The second half of the year is rapidly approaching, and it is the perfect time to pause and reflect on the beginning of 2013, and lay the groundwork […]
“Back up” Contact Center
Do you have a “back up” Contact Center?
5 Razones para repensar la externalización del Centro de contacto en el año 2012
Will the economy improve or stagnate this year? What will the election mean for business and customers? How will future events unfold and affect your business? Regardless what happens, you need to run your business, keep customers happy and generate a measured return on numbers in 2012. With the beginning of a new year, we […]
Immigration Legislation Boosts Interest in Nearshoring
If it becomes law in its present form, the Border Security, Economic Opportunity, and Immigration Modernization Act, which includes the H1-B and L-1 Visa Reform Act of 2013, is likely to increase opportunity for nearshore outsourcing providers in Mexico, according to analysts. “There will be a huge uptick in exploring Mexico,” says Frances Karamouzis, vice […]
7 Skills Global Managers Need to Succeed
Is Mexico going to replace Brazil as Latin America’s superpower? Are the young, multiplying countries of Africa the next frontier? Which countries will be members of the EU in five years? What will happen if things go awry in the South or East China Sea? Is the debt-soaked, trade-o-phobic United States destined to be a […]
BPO Providers Anticipate Big Windfall as ‘ObamaCare’ Threatens to Drive Jobs Offshore
The so-called “ObamaCare” law, set to go in effect next year, has the potential to become a huge win for the global BPO industry – but the devil is in the details depending on how U.S. employers react to the new mandate. Many large employers have announced their intentions to limit employment due to the […]