Will the economy improve or stagnate this year? What will the election mean for business and customers? How will future events unfold and affect your business? Regardless what happens, you need to run your business, keep customers happy and generate a measured return on numbers in 2012. With the beginning of a new year, we […]
Author: Admin
Tips for Creating Effective SLAs
You can’t manage what you can’t measure, which is why service level agreements (SLAs) are so vital inoutsourcing relationships. Creating SLAs that help the bottom line requires focusing on business outcomes, adapting SLAs as business needs change, and making them as specific and quantitative as possible.
Cumplimiento de PCI
El Centro de Contactos es compatible con PCI?
Effects of a Busy Economy
There have been quite a few major events that have impacted direct response advertising in 2012. Domestic and overseas markets struggling with natural and economic disasters have certainly caused a reduction in discretionary consumer spending. Big sporting events such as the Euro Cup and the Olympics allowed for record ad sales. According to Nielsen, 219.4 […]
World IPv6 launch day set to aid net address switchover
Leading internet firms have set 6 June as the World IPv6 launch day. IPv6 is the new net address system that replaces the current protocol IPv4, which is about to run out of spaces to allocate. Web companies participating in the event have pledged to enable IPv6 on their main websites from that date.
Razones de Nearshore
Que es la razón más importante para subcontratar a un vecino?
Workforce Management Software
Que workforce management (WFM) software que se puede utilizar para asegurar la productividad?
Reasons for Nearshoring
Which is the most important reason to Outsource to a Nearshore Location?
Los Juegos Olímpicos de Pekín: ¿Qué podemos aprender en nuestro Centro de contacto?
Los Juegos Olímpicos de 2012 celebrados en Londres son vistos por miles de personas en todo el mundo. Se estima que más de 15 millones de llamadas será gestionado por voluntarios en algunos de los lugares. Los juegos son muy emocionantes y promover en todo el mundo deportivo y juego limpio. Se trata de los […]
El “Back up” o “Alternativo” proveedor Centro de contacto, ¿por qué hace dólares y sentido!
Cuando escuchamos la frase “copia de seguridad” habitualmente pensamos de equipos. ¿Por qué? No nos gusta perder nada de lo que es importante para nosotros o nuestra empresa. Es una copia de seguridad de todo…para manejar el “imprevisto” los acontecimientos. Se trata de una póliza de seguros de tipo y vale la pena tomarse el […]