Kudos University at Centris At Centris, our top two priorities are the customers and our employees. To make sure both are properly taken care of, every new hire is put through two weeks of in-house training at Kudos University. It is here that the foundation for their success, both personally and professionally, begins. While the […]
Author: Admin
The Importance of Emotional Intelligence (EQ)
We found a great article on Emotional Intelligence, or EQ, written by the Customer Experience Report. At Centris, Emotional Intelligence is a necessary ingredient for success. From Customer Service Agents to Supervisors to Managers, EQ means treating your customers and our employees with respect and empathy. While many companies may overlook this trait, it’s at […]
Outsourcing in 2013
Have you considered outsourcing your contact center in 2013? (polls)
Seis consejos para cultivar los equipos de alto rendimiento, por parte de Polycom.
En el siguiente fragmento, Juan Pablo Williams, de colaboración de vídeo de Polycom proveedor de soluciones, nos dice por qué equipos innovadores mejorar los resultados de negocio y motivar a los trabajadores y nos ofrece su visión de crear equipos de cadena de suministro Aquellos de nosotros que hemos sido parte de los equipos de […]
Agent – Supervisor Ratio
What is your Agent – Supervisor Ratio? Articulo solo disponible en Inglés
Advantages of the outsourcing versus in house contact center
More and more companies consider the contact center a strategic ally; as the company grows and the customers multiply, it turns out to be indispensable to rely on a channel that becomes the link between the end-user and the company. But, what should we take into consideration at the moment of deciding to invest on […]
10 Tips for Providing Great Customer Service to Your Clients
The way your customers feel towards you is important. The more you show you care about them, the more they’ll likely want to continue working with you. With that in mind, providing good customer service to your clients should naturally be a major priority in your day-to-day schedule. This article lists tips and suggestions for […]
4 Ways to Get Creative
It is no longer enough to be efficient. Today’s knowledge workers are also expected to be creative. Here are four strategies for coming up with creative solutions to problems. Along with the traditional pressures to generate profits and improve efficiency, knowledge workers are increasingly being challenged to find more creative solutions to business problems. While […]
Ventajas de la externalización frente a casa centro de contacto
Más y más las empresas consideran que el centro de contacto un aliado estratégico, ya que la empresa crece y los clientes multiplicar, resulta que es indispensable contar con un canal que se convierte en el vínculo entre el usuario final y la empresa. Pero, ¿qué es lo que debemos tener en cuenta al momento […]
4 Formas de Ser creativo
ya no es suficiente para ser eficaces. Los trabajadores de hoy también se espera que sean creativos. A continuación se presentan cuatro estrategias para de encontrar soluciones creativas a los problemas. junto con la tradicional las presiones para generar ganancias y mejorar la eficiencia, los trabajadores del conocimiento son cada vez más se ven obligados […]