Which means of communication you offer to your customers?
Author: Admin
Best Reason for Outsourcing
What is the best reason for outsourcing?
Where to Outsource?
Which region would be your first choice for outsourcing?
Workforce Management Software
Which workforce management (WFM) software you use to ensure productivity?
Universidad Felicitaciones a Centris
En Centris, nuestros dos principales prioridades son los clientes y nuestros empleados. Para asegurarse de que ambos están debidamente atendidos, cada nuevo empleado se pone a través de dos semanas de entrenamiento en el local de la Universidad de Kudos. Es aquí que la base de su éxito, tanto personal como profesionalmente, comienza. Mientras que […]
The Importance of Emotional Intelligence (EQ)
We found a great article on Emotional Intelligence, or EQ, written by the Customer Experience Report. At Centris, Emotional Intelligence is a necessary ingredient for success. From Customer Service Agents to Supervisors to Managers, EQ means treating your customers and our employees with respect and empathy. While many companies may overlook this trait, it’s at […]
El liderazgo en Centris
Google el tema del liderazgo y verá más de 300 millones de resultados. Definiciones, rasgos, citas, habilidades, estilos. Probablemente hay tantas opiniones sobre el liderazgo, ya que hay tipos de líderes. Así que, ¿qué significa el liderazgo en Centris? For, el liderazgo es acerca de la gente. Nuestra primera prioridad es el cliente. Ya sea […]
Teniendo cuidado de sus clientes mediante un proceso de control de calidad
“Es posible que su llamada se controlan y registran para fines de control de calidad…” todos hemos oído esta grabación, o algo muy parecido, al hacer una llamada al servicio de atención al cliente. Usted incluso puede haber pensado, “espero que este &$@ * # llamada se registra porque son los que van a obtener […]
4 Ways to Get Creative
It is no longer enough to be efficient. Today’s knowledge workers are also expected to be creative. Here are four strategies for coming up with creative solutions to problems. Along with the traditional pressures to generate profits and improve efficiency, knowledge workers are increasingly being challenged to find more creative solutions to business problems. While […]
10 Tips for Providing Great Customer Service to Your Clients
The way your customers feel towards you is important. The more you show you care about them, the more they’ll likely want to continue working with you. With that in mind, providing good customer service to your clients should naturally be a major priority in your day-to-day schedule. This article lists tips and suggestions for […]