The contact center industry is likely one of the most versatile industries in the marketplace today. This one industry happens to serve a number of different industries enabling them to be more customer centric, cost effective, and productive in their respective markets. One such industry is the home Security Industry. SECURITY AND THE CONTACT CENTER […]
Category: Blog
Pros and Cons of Outsourcing Customer Service Offshore
Outsourcing a company’s customer service can open up doors for many opportunities. It can also create many unique challenges. Here are some pros and cons of outsourcing customer service.
Four Simple Ways to Keep Your Contact Center Healthy
Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.
Contact Center Redundancy and Contingency Plans
Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.
The “New Normal” for Contact Centers
Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.
Seven Reasons to Integrate Live Chat
Here at Centris, we offer a number of different services as part of our suite of customer support services. A quick browse of our website and you’ll see the following services: Customer Support Inbound Sales Marketing Surveys Tech Support Live Chat Business Process Outsourcing Amazon Customer Service One of our staff favorites and one that […]
Keeping Contact Center Agents Motivated and Efficient During Uncertain Times
Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.
How Nearshore Outsourcing Can Make Your Business Time Efficient
In the past, we have shared posts regarding the benefits of outsourcing. There are many benefits that we’ve highlighted in the past, for both nearshore and offshore. However, for this blog post, we’d like to focus on the time-efficiency benefits that nearshore outsourcing can offer your business. SAVE TIME WITH NEARSHORE OUTSOURCING. There are four […]
What To Expect When You Outsource Your Contact Center
Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.
Soft Skills Critical to Good Customer Service
We all know customer service isn’t automatically good. In fact, today in order to achieve customer service levels that retain customers, businesses must work hard to earn “good” status by employing multi-channel access and representation from high-quality agents. Long gone are the days when a department could have a few phone lines open from 8 […]