Summer is almost over and the busy season is right around the corner. If you’re considering using a call center in your business in 2017, now’s the time to start considering your options. There are lots of reasons to use a call center, but let’s consider this scenario: Your company is growing and the demand […]
The Solutions Center: The Evolution of the Call Center
The world is changing. When call centers first started, people used them for calling other people or taking calls. That was it. Now, there are few tasks a call center can’t do. We prefer the term “Solutions Center”. Here are some of the things our agents are doing: Live chat support Email support Insurance claim […]
Top 3 ways to get the most out of your call center.
If you’re going to pay for something, you should get the most bang for your buck, right? These are the top 3 ways to get the most out of your call center: 24/7 Service Using your call center day and night means there is always someone professionally trained to help out a client. If your […]
You don’t see this everyday! Snow on the mountains near our Monterrey, Mexico location!
The Cerro de la Silla saw some snow yesterday: a very rare sight!
Our origin story: Two entrepreneurial brothers with a vision.
Every great company deserves a great origin story. Ron Hutchison tells us Centris’ origin story. It all started with two entrepreneurial brothers from Longview, Texas who had a vision of starting a business by taking advantage of the court order to break up AT&T. They convinced two of their uncles to invest in the company. […]
Culturalization: Understanding the U.S. Consumer
Many customers that come to Centris Information Services have tried call / contact centers in other parts of the world: The Philippines, India, Panama, Jamaica, etc. The reason they leave is a lack of what we call “Culturalization”: understanding the U.S. consumer. Centris Agents have often lived in the United States. They’ve visited or been influenced […]
The secret to lowering costs and increasing customer satisfaction
Did you know that the average fully loaded cost in the United States of a standard customer service agent position per logged on hour (an agent online ready to take a call) is $24 per hour or more depending on the geographic area? Many people don’t realize that the base hourly wage of the customer […]
Leader Spotlight: Centris Account Manager Jorge
Many call / contact centers suffer from high turnover and unmotivated agents that provide sub-par customer service. Centris Information Services found we could fix both problems by focusing on motivating and developing our agents. Meet Jorge: He’s an account manager who’s been with Centris for six years. Every day he comes in, says hello to […]
Why outsourcing to the Philippines could be bad for your business
[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][fusion_text]More and more companies are looking at outsourcing their call and contact centers to cut down on expenses, but could where you choose to outsource negatively affect your bottom line? Here’s a […]
Great photos from around Monterrey!
[fusion_builder_container background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20″ padding_bottom=”20″ padding_left=”” padding_right=”” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ […]