[fusion_builder_container background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20″ padding_bottom=”20″ padding_left=”” padding_right=”” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ […]
Why outsourcing to the Philippines could be bad for your business
[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][fusion_text]More and more companies are looking at outsourcing their call and contact centers to cut down on expenses, but could where you choose to outsource negatively affect your bottom line? Here’s a […]
Leader Spotlight: Centris Account Manager Jorge
Many call / contact centers suffer from high turnover and unmotivated agents that provide sub-par customer service. Centris Information Services found we could fix both problems by focusing on motivating and developing our agents. Meet Jorge: He’s an account manager who’s been with Centris for six years. Every day he comes in, says hello to […]
The secret to lowering costs and increasing customer satisfaction
Did you know that the average fully loaded cost in the United States of a standard customer service agent position per logged on hour (an agent online ready to take a call) is $24 per hour or more depending on the geographic area? Many people don’t realize that the base hourly wage of the customer […]
Culturalization: Understanding the U.S. Consumer
Many customers that come to Centris Information Services have tried call / contact centers in other parts of the world: The Philippines, India, Panama, Jamaica, etc. The reason they leave is a lack of what we call “Culturalization”: understanding the U.S. consumer. Centris Agents have often lived in the United States. They’ve visited or been influenced […]
Our origin story: Two entrepreneurial brothers with a vision.
Every great company deserves a great origin story. Ron Hutchison tells us Centris’ origin story. It all started with two entrepreneurial brothers from Longview, Texas who had a vision of starting a business by taking advantage of the court order to break up AT&T. They convinced two of their uncles to invest in the company. […]
You don’t see this everyday! Snow on the mountains near our Monterrey, Mexico location!
The Cerro de la Silla saw some snow yesterday: a very rare sight!
Flexibility: Whys it’s a big deal
Aaron’s company was looking for a support team that could meet their changing needs. Centris Information Services was able to flex with their business. “We’ve had to scale up and scale down and it’s been great to see just how quickly and easily they facilitate that.” So, why is that important? Well, business changes. Maybe […]
Why it’s important to keep clients happy
This week we went to visit a client in Dallas to make sure we’re serving his company the best we can. Although we’re in constant contact over the phone, through email, even Facebook, it’s important to us to get in front of our clients and actually build relationships. Here’s what he had to say: When […]
Top 5 Easy Ways to Engage Employees This Week
Whether you’re in that position or already managing a team of employees, there are five qualities you should examine to make sure you’re ready to engage your work-staff to make a real and lasting impact on every aspect of your business, ensuring better communication, committed employees and organizational success. Often times, top five lists like […]