Looking for first-rate bilingual contact center services? Have you considered a nearshore partner in Mexico? Read on to learn why a contact center partner in Mexico is the best choice for providing the highest quality of customer service to both your English and Spanish-speaking customers. These days, it seems that there are many similarities between […]
Author: Admin
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Is your Contact Center in the “Great” or “Good” Category today?
Jim Collins, in his book Good to Great, asked companies several questions to determine if they are “great” in what they are doing. Perhaps you may have heard about the book or even read it.
A message from our CEO: Taking Call Center experience to the new decade
What will be the main components of the Call Center of the future?What will be the main components of the Call Center of the future?
Un mensaje de nuestro DIRECTOR EJECUTIVO: teniendo experiencia centro de llamadas para el nuevo decenio
What will be the main components of the Call Center of the future?What will be the main components of the Call Center of the future?
Nearsourcing and NAFTA
Finding cheaper labor has been the holy grail of companies. This quest has taken them to lands so distant as South America and Asia, but the ever-changing economies are making US companies turn their heads back to nearsourcing with long-time partners. It’s no news that for years, American companies have been outsourcing jobs to Asia […]
Where to Outsource?
Which region would be your first choice for outsourcing?
Contacto con medios de comunicación en 2012
Which will be the main contact media customers will use in 2015?
Mejor razón para la externalización
What is the best reason for outsourcing?
En caso de subcontratar?
Which region would be your first choice for outsourcing?