Durante este tiempo de Acción de Gracias, Centris le gustaría aprovechar esta oportunidad para expresar nuestro sincero agradecimiento a todos aquellos que han estado involucrados en nuestro éxito. Estamos agradecidos a todos los que han ayudado a nuestra organización durante los últimos 27 años – de socios de negocios para los accionistas, proveedores y amigos […]
The Role of a Manager at Centris
When you examine the hierarchy at Centris, one of the more complex, more involved positions belongs to the Manager. Not only are they tasked with acting as a bridge for the client to the operation, they are charged with informing and motivating their team. First, there is the relationship between Manager and client. As is […]
Por qué hacer un esfuerzo adicional
En Centris, nuestro lema es “Trabajamos para Kudos” y esto se refleja en toda nuestra organización. Desde la alta dirección a los supervisores de atención al cliente, cada empleado Centris busca maneras de ganar que “pulgares arriba”. En ninguna parte es esto más evidente que en las primeras líneas. Miles de llamadas llegan a nuestros […]
December 2014 Employee Spotlight – Tania Arceo
Each month at Centris, it is our pleasure to recognize an employee for their outstanding effort. For December, we are proud to shine the spotlight on Tania Arceo, a Centris Account Manager. Tania began her career at Centris more than three years ago as a Customer Service Representative. She proved incredibly capable, reliable and smart, […]
La ventaja de un Nearshore Contact Center
Para las empresas en crecimiento, llega un punto en que un centro de contacto en la casa cuesta más que el valor que representa. ¿Cuántos agentes son demasiadas? ¿Cuándo un intento de proporcionar el servicio al cliente se convierta en un dolor de cabeza que todo lo abarca? Naturalmente, la respuesta varía para cada empresa, […]
The Advantage of a Nearshore Contact Center
For growing companies, there comes a point when an in-house contact center costs more than the value it represents. How many agents are too many? When does an attempt to provide customer service become an all-encompassing headache? Naturally, the answer varies for each company, but for those who’ve started researching their options, you may have […]
Employee Retention: The First 90 Days
It’s a well-known fact that in the call center industry, most of the employee attrition takes place within the first 90 days. The reasons – like any new job or career – are varied and include issues like the learning curve, expectations, and company culture. The 90-day mark is considered by some to be a […]
At Centris, we’re family
One of our agents, Adriana, was diagnosed with cancer six months ago. Since then she has undergone chemotherapy and is struggling to overcome the disease. She visited us recently and shared the fact that she has lost all of her hair. In order for us to show our support and team spirit some of her […]
Mariam’s Pony: Getting what you need to succeed.
One of our web design supervisors was asked recently, “What do you need to succeed?” She jokingly responded, “A pony!” We made her wish come true and got her a pony for the day. Check out the video: The video mentioned Mariam’s charity: Gatekeepers. It’s a part of her YouTube channel: mintplosion. She basically dares […]
Climbing the Chipinque Mountain in Monterrey!
A group from our Monterrey offices recently climbed Chipinque Mountain together.We think it’s important to bond outside of work.