During the holiday season, we would like to take a moment and offer our thanks for the opportunity to serve and help others succeed. Over the last 27 years, we have been blessed with generous business partners, dedicated employees, shareholders, suppliers, and loyal friends. Each and every one has provided the building blocks for our […]
El Papel de un Gerente en Crisis
Al examinar la jerarquía en Centris, una de las más complejas posiciones, más involucrados pertenece a la Gestora. No sólo son la tarea de actuar como un puente para el cliente a la operación, que se encargan de informar y motivar a su equipo. En primer lugar, es la relación entre el gestor y el […]
Resoluciones de Año Nuevo en Centris
Es esa época del año en que todos hacer un balance de nuestras vidas, ya sea personal o profesional, y la determinación de mejorar, hacer más y que las cosas sucedan. En Centris, nuestras resoluciones profesionales son algo que nos centramos en todos los días. Debido a que estamos cuidando de sus clientes, queremos asegurarnos […]
Mensaje de Navidad de Centris
Durante la temporada de vacaciones, nos gustaría tomar un momento y ofrecer nuestro agradecimiento por la oportunidad de servir y ayudar a otros a tener éxito. En los últimos 27 años, hemos sido bendecidos con generosos colaboradores de negocios, dedicados empleados, accionistas, proveedores y amigos leales. Todos y cada uno ha proporcionado las bases para […]
The Advantage of a Nearshore Contact Center
For growing companies, there comes a point when an in-house contact center costs more than the value it represents. How many agents are too many? When does an attempt to provide customer service become an all-encompassing headache? Naturally, the answer varies for each company, but for those who’ve started researching their options, you may have […]
Centris Goals for 2015
For many companies, goals are the compass by which they operate and move through the business world. Without them, how do you know where you’re headed? How do you know when it’s time to celebrate and pop some bubbly – or perhaps, re-group and try again? At Centris, our goals focus on three main areas: […]
Mariam’s Pony: Getting what you need to succeed.
One of our web design supervisors was asked recently, “What do you need to succeed?” She jokingly responded, “A pony!” We made her wish come true and got her a pony for the day. Check out the video: The video mentioned Mariam’s charity: Gatekeepers. It’s a part of her YouTube channel: mintplosion. She basically dares […]
Employee Retention: The First 90 Days
It’s a well-known fact that in the call center industry, most of the employee attrition takes place within the first 90 days. The reasons – like any new job or career – are varied and include issues like the learning curve, expectations, and company culture. The 90-day mark is considered by some to be a […]
6 Ways to Make More Sales Using Live Chat
6 Ways to Make More Sales Using Live Chat Has this happened to you?: You’re shopping for a product or service and you can’t find the exact information you’re looking for on a website. Sure, there’s a number to call, but how long will you have to wait on hold? There’s also an email address, […]
Climbing the Chipinque Mountain in Monterrey!
A group from our Monterrey offices recently climbed Chipinque Mountain together.We think it’s important to bond outside of work.