One of our web design supervisors was asked recently, “What do you need to succeed?” She jokingly responded, “A pony!” We made her wish come true and got her a pony for the day. Check out the video: The video mentioned Mariam’s charity: Gatekeepers. It’s a part of her YouTube channel: mintplosion. She basically dares […]
Employee Retention: The First 90 Days
It’s a well-known fact that in the call center industry, most of the employee attrition takes place within the first 90 days. The reasons – like any new job or career – are varied and include issues like the learning curve, expectations, and company culture. The 90-day mark is considered by some to be a […]
6 Ways to Make More Sales Using Live Chat
6 Ways to Make More Sales Using Live Chat Has this happened to you?: You’re shopping for a product or service and you can’t find the exact information you’re looking for on a website. Sure, there’s a number to call, but how long will you have to wait on hold? There’s also an email address, […]
Climbing the Chipinque Mountain in Monterrey!
A group from our Monterrey offices recently climbed Chipinque Mountain together.We think it’s important to bond outside of work.
How can a call center help my business?
Summer is almost over and the busy season is right around the corner. If you’re considering using a call center in your business in 2017, now’s the time to start considering your options. There are lots of reasons to use a call center, but let’s consider this scenario: Your company is growing and the demand […]
Top 3 ways to get the most out of your call center.
If you’re going to pay for something, you should get the most bang for your buck, right? These are the top 3 ways to get the most out of your call center: 24/7 Service Using your call center day and night means there is always someone professionally trained to help out a client. If your […]
Our origin story: Two entrepreneurial brothers with a vision.
Every great company deserves a great origin story. Ron Hutchison tells us Centris’ origin story. It all started with two entrepreneurial brothers from Longview, Texas who had a vision of starting a business by taking advantage of the court order to break up AT&T. They convinced two of their uncles to invest in the company. […]
Flexibility: Whys it’s a big deal
Aaron’s company was looking for a support team that could meet their changing needs. Centris Information Services was able to flex with their business. “We’ve had to scale up and scale down and it’s been great to see just how quickly and easily they facilitate that.” So, why is that important? Well, business changes. Maybe […]
You don’t see this everyday! Snow on the mountains near our Monterrey, Mexico location!
The Cerro de la Silla saw some snow yesterday: a very rare sight!
Turning the Angry Customer Into a Loyal Customer
The angry customer. No matter the product or service, every contact center deals with angry customers on a daily basis. If you’re reading this, chances are about 99.99% that you’ve been an angry customer at one time or another. While irate customers are a fact of life for call centers, it’s how we handle that […]