Millennials are affecting the future of contact centers in a big way. From flextime to collaboration, learn more about the impact this generation has on the customer service industry.

The art of customer service is more than just a friendly voice. Interacting with the general public requires a deep understanding of your customers’ needs while providing a valuable service that solves a problem. Creating a positive, helpful experience for the customer is what makes or breaks an interaction and can gain a customer for life. Here are vocabulary words and phrases used in the industry today.

Our highest priorities are the health and safety of our Centris family and fully supporting our clients. We want to let you know that Centris has been proactively putting forth our contingency plan in regards to the COVID-19 virus facing the world today.

Outsourcing a company’s customer service can open up doors for many opportunities. It can also create many unique challenges. Here are some pros and cons of outsourcing customer service.

Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.

Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.

Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.

Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.

Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.

Looking for first-rate bilingual contact center services? Have you considered a nearshore partner in Mexico? Read on to learn why a contact center partner in Mexico is the best choice for providing the highest quality of customer service to both your English and Spanish-speaking customers. These days, it seems that there are many similarities between […]