The art of customer service is more than just a friendly voice. Interacting with the general public requires a deep understanding of your customers’ needs while providing a valuable service that solves a problem. Creating a positive, helpful experience for the customer is what makes or breaks an interaction and can gain a customer for life. Here are vocabulary words and phrases used in the industry today.
Centris’s Safety Measures for COVID-19
Our highest priorities are the health and safety of our Centris family and fully supporting our clients. We want to let you know that Centris has been proactively putting forth our contingency plan in regards to the COVID-19 virus facing the world today.
Pros and Cons of Outsourcing Customer Service Offshore
Outsourcing a company’s customer service can open up doors for many opportunities. It can also create many unique challenges. Here are some pros and cons of outsourcing customer service.
Four Simple Ways to Keep Your Contact Center Healthy
Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.
Contact Center Redundancy and Contingency Plans
Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.
The “New Normal” for Contact Centers
Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.
Keeping Contact Center Agents Motivated and Efficient During Uncertain Times
Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.
What To Expect When You Outsource Your Contact Center
Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.
Live Chat Benefits
Live chat has many benefits for your business compared to phone support, email, instant messaging, and other communication platforms. It is a must-have for all companies. Here are the top live chat benefits for contact centers. Reduces expenses Phone support is traditionally the most commonly used method for companies, but it can be costly with toll […]
First-Rate Nearshore Bilingual Service
Looking for first-rate bilingual contact center services? Have you considered a nearshore partner in Mexico? Read on to learn why a contact center partner in Mexico is the best choice for providing the highest quality of customer service to both your English and Spanish-speaking customers. These days, it seems that there are many similarities between […]