Longview, Texas — Centris Information Services announced the opening of its second Mexico-based call center to be located in Aguascalientes Mexico. “With the addition of this new call center we will enhance the diversity of our call center network providing better reliability – addressing weather and telecommunications related challenges that may occur from time to time.” […]
What is PCI Compliance?
The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment. Essentially any merchant that has a Merchant ID (MID) needs to be PCI Compliant.
How would YOU rate your Contact Center on a 1-10 scale?
Operating a Contact Center is a challenging and complicated business as we all know. We all deal with numerous challenges (internal and external) daily. Sometimes we just have to take a short break to see where we stand and what we can do to make a difference.
Best Reason for Outsourcing
What is the best reason for outsourcing?
Where to Outsource?
Which region would be your first choice for outsourcing?
Contacto con medios de comunicación en 2012
Which will be the main contact media customers will use in 2015?
Mejor razón para la externalización
What is the best reason for outsourcing?
En caso de subcontratar?
Which region would be your first choice for outsourcing?
Y EL TLC Nearsourcing
Encontrar obra barata ha sido el santo grial de las empresas. Esta búsqueda les ha llevado a tierras tan lejanas como América del Sur y Asia, pero el siempre cambiante de las economías están haciendo las empresas de los EE.UU. su cabeza a nearsourcing con partners desde hace tiempo. No es noticia que durante años, […]
How to Market to People Not Like You?
Book Review Kelly McDonald reveals diversity marketing strategies and how to approach different demographics in her new book, HOW TO MARKET TO PEOPLE NOT LIKE YOU: “Know It or Blow It” Rules for Reaching Diverse Customers. McDonald introduces diversity marketing by targeting those who are different from a core audience, rather than those who share […]