Top 5 Easy Ways to Engage Employees This Week

Whether you’re in that position or already managing a team of employees, there are five qualities you should examine to make sure you’re ready to engage your work-staff to make a real and lasting impact on every aspect of your business, ensuring better communication, committed employees and organizational success. Often times, top five lists like […]

Great photos from around Monterrey!

[fusion_builder_container background_color=”” background_image=”” background_parallax=”none” enable_mobile=”no” parallax_speed=”0.3″ background_repeat=”no-repeat” background_position=”left top” video_url=”” video_aspect_ratio=”16:9″ video_webm=”” video_mp4=”” video_ogv=”” video_preview_image=”” overlay_color=”” overlay_opacity=”0.5″ video_mute=”yes” video_loop=”yes” fade=”no” border_size=”0px” border_color=”” border_style=”” padding_top=”20″ padding_bottom=”20″ padding_left=”” padding_right=”” hundred_percent=”no” equal_height_columns=”no” hide_on_mobile=”no” menu_anchor=”” class=”” id=””][fusion_builder_row][fusion_builder_column type=”1_1″ last=”yes” spacing=”yes” center_content=”no” hide_on_mobile=”no” background_color=”” background_image=”” background_repeat=”no-repeat” background_position=”left top” hover_type=”none” link=”” border_position=”all” border_size=”0px” border_color=”” border_style=”” padding=”” margin_top=”” margin_bottom=”” animation_type=”” animation_direction=”” animation_speed=”0.1″ […]

Leader Spotlight: Centris Account Manager Jorge

Many call / contact centers suffer from high turnover and unmotivated agents that provide sub-par customer service. Centris Information Services found we could fix both problems by focusing on motivating and developing our agents. Meet Jorge: He’s an account manager who’s been with Centris for six years. Every day he comes in, says hello to […]

How to Clone Your Best Call Center Agents

If you are a manager of people in your organization, you know first-hand the challenges and complexities of managing a variety of personalities. Not only that, but the goal of every manager is to make sure department goals and objectives are met in the process.  One of the nuances of management is that there are […]

Why outsourcing to the Philippines could be bad for your business

[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][fusion_text]More and more companies are looking at outsourcing their call and contact centers to cut down on expenses, but could where you choose to outsource negatively affect your bottom line? Here’s a […]

Turning the Angry Customer Into a Loyal Customer

The angry customer. No matter the product or service, every contact center deals with angry customers on a daily basis. If you’re reading this, chances are about 99.99% that you’ve been an angry customer at one time or another. While irate customers are a fact of life for call centers, it’s how we handle that […]

Al girar el Cliente enojado en un cliente leal

El cliente enojado. No importa el producto o servicio, cada centro de contacto se ocupa de los clientes enojados sobre una base diaria. Si estás leyendo esto, es probable que aproximadamente el 99,99% de que usted ha sido un cliente enojado en un momento u otro. Mientras que los clientes iracundos son un hecho de […]

Why Centris Celebrates Diversity

Having diversity in the workplace is more important than many people believe. Diversity is defined in many different ways: race, gender, age, socioeconomic status, education, skill sets, experience and so much more. When you celebrate diversity your opportunities become endless. Not only do you learn how to work well with others you may not normally […]