Admin - Centris

The Secret to a Successful Business? Hint: It Starts with Your Customers

by Admin

You know that without your customers, you would have a pretty hard time running a successful business. It has been said that a customer remembers the experience of a sale long after they have forgotten the price of the purchase. Let that sink in. Are your customers pleased with their experience with your company? If […]

5 Reasons To Outsource Your Contact Center to Centris

by Admin

Sometimes a company doesn’t have the staff or resources to properly manage all necessary departments so they look for help. Other times a company is looking to improve results and they turn to a company with a proven track record of success to take over elements of their business. When a company hires an outside […]

5 Call Center Trends That Are Happening in 2020

by Admin

When we think of the year 2020, it can feel a bit futuristic. Historically, science fiction has indicated that everything will be run by artificial intelligence, everyone will have flying cars, and lifespans will reach 200 years. Although we may not have flying cars…yet…, and we have not quite extended our longevity another 100 years, […]

What Counts as Positive Language in Customer Service

by Admin

The art of customer service is more than just a friendly voice. Interacting with the general public requires a deep understanding of your customers’ needs while providing a valuable service that solves a problem. Creating a positive, helpful experience for the customer is what makes or breaks an interaction and can gain a customer for life. Here are vocabulary words and phrases used in the industry today.

Centris’s Safety Measures for COVID-19

by Admin

Our highest priorities are the health and safety of our Centris family and fully supporting our clients. We want to let you know that Centris has been proactively putting forth our contingency plan in regards to the COVID-19 virus facing the world today.