Author: Admin

Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.

Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.

Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.

As an industry, the Contact Center faces a variety of challenges. The nature of the job in itself can be extremely stressful. For example, a large portion of calls that come into the contact center are disgruntled customers and dealing with unhappy people is always a challenge. However, the biggest challenge that every call center […]

Over the past twenty years, Amazon has grown from an online bookseller to the largest e-commerce organization globally. In fact, here are some recent Amazon stats: 2018 Net sales: $232.9 billion vs. $177.9 billion in 2017 2018 Net Income: $10.1 billion vs. $3 billion in 2017 Retail products were Amazon’s biggest revenue segment in 2018 […]

With the Covid-19 pandemic, there has been a rise in people working from home, including contact center agents. In the current business climate, many employees seem to be working with confidential and sensitive data. In contact centers, this can include customer contact, credit card information, and more. Naturally, companies must keep this data safe from […]

Are you considering offering contact center support in multiple languages? Do you wonder if it is essential? Ask yourself these questions: Do I have customers whose primary language is something other than English? What is the percentage of customers by different primary languages spoken? How are my CSAT scores among these different customer segments? What […]

Besides the usual contact center functions like customer service and tech support calls, emails, and chat, your company can outsource other functions such as your back-office processes. Outsourcing enables you to get those tasks off your company’s plate, save the company costs, and free up your employees’ time to work on other initiatives. Here is […]

Live chat has many benefits for your business compared to phone support, email, instant messaging, and other communication platforms. It is a must-have for all companies. Here are the top live chat benefits for contact centers. Reduces expenses Phone support is traditionally the most commonly used method for companies, but it can be costly with toll […]

Looking for first-rate bilingual contact center services? Have you considered a nearshore partner in Mexico? Read on to learn why a contact center partner in Mexico is the best choice for providing the highest quality of customer service to both your English and Spanish-speaking customers. These days, it seems that there are many similarities between […]