Author: Admin

Jim Collins, in his book Good to Great, asked companies several questions to determine if they are “great” in what they are doing. Perhaps you may have heard about the book or even read it.

What will be the main components of the Call Center of the future?What will be the main components of the Call Center of the future?

Finding cheaper labor has been the holy grail of companies. This quest has taken them to lands so distant as South America and Asia, but the ever-changing economies are making US companies turn their heads back to nearsourcing with long-time partners. It’s no news that for years, American companies have been outsourcing jobs to Asia […]

Operating a Contact Center is a challenging and complicated business as we all know. We all deal with numerous challenges (internal and external) daily. Sometimes we just have to take a short break to see where we stand and what we can do to make a difference.