Author: Admin

A recent article on Bloomberg raised an interesting question: Will Netflix Kill the Internet? As businesses expand offering via the web and customers continue to flock to the internet to shop and seek information and solutions, what will this mean to Contact Centers and their businesses?

Longview, Texas — Centris Information Services announced the opening of its second Mexico-based call center to be located in Aguascalientes Mexico. “With the addition of this new call center we will enhance the diversity of our call center network providing better reliability – addressing weather and telecommunications related challenges that may occur from time to time.” […]

The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that ALL companies that process, store or transmit credit card information maintain a secure environment. Essentially any merchant that has a Merchant ID (MID) needs to be PCI Compliant.

Operating a Contact Center is a challenging and complicated business as we all know. We all deal with numerous challenges (internal and external) daily. Sometimes we just have to take a short break to see where we stand and what we can do to make a difference.