Each month at Centris, it is our pleasure to recognize an employee for their outstanding effort. For December, we are proud to shine the spotlight on Tania Arceo, a Centris Account Manager. Tania began her career at Centris more than three years ago as a Customer Service Representative. She proved incredibly capable, reliable and smart, […]
Category: Blog
At Centris, we’re family
One of our agents, Adriana, was diagnosed with cancer six months ago. Since then she has undergone chemotherapy and is struggling to overcome the disease. She visited us recently and shared the fact that she has lost all of her hair. In order for us to show our support and team spirit some of her […]
Mariam’s Pony: Getting what you need to succeed.
One of our web design supervisors was asked recently, “What do you need to succeed?” She jokingly responded, “A pony!” We made her wish come true and got her a pony for the day. Check out the video: The video mentioned Mariam’s charity: Gatekeepers. It’s a part of her YouTube channel: mintplosion. She basically dares […]
Climbing the Chipinque Mountain in Monterrey!
A group from our Monterrey offices recently climbed Chipinque Mountain together.We think it’s important to bond outside of work.
Values Week: Dunk Tank!
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6 Ways to Make More Sales Using Live Chat
6 Ways to Make More Sales Using Live Chat Has this happened to you?: You’re shopping for a product or service and you can’t find the exact information you’re looking for on a website. Sure, there’s a number to call, but how long will you have to wait on hold? There’s also an email address, […]
How can a call center help my business?
Summer is almost over and the busy season is right around the corner. If you’re considering using a call center in your business in 2017, now’s the time to start considering your options. There are lots of reasons to use a call center, but let’s consider this scenario: Your company is growing and the demand […]
The Solutions Center: The Evolution of the Call Center
The world is changing. When call centers first started, people used them for calling other people or taking calls. That was it. Now, there are few tasks a call center can’t do. We prefer the term “Solutions Center”. Here are some of the things our agents are doing: Live chat support Email support Insurance claim […]
Top 3 ways to get the most out of your call center.
If you’re going to pay for something, you should get the most bang for your buck, right? These are the top 3 ways to get the most out of your call center: 24/7 Service Using your call center day and night means there is always someone professionally trained to help out a client. If your […]
Why We Go the Extra Mile
At Centris, our motto is “We work for Kudos” and this is reflected throughout our entire organization. From upper management to Supervisors to Customer Service Representatives, every Centris employee looks for ways to earn that “thumbs up.” Nowhere is this more evident than on the front lines. Thousands of calls reach our contact centers on […]