One of our web design supervisors was asked recently, “What do you need to succeed?” She jokingly responded, “A pony!” We made her wish come true and got her a pony for the day. Check out the video: The video mentioned Mariam’s charity: Gatekeepers. It’s a part of her YouTube channel: mintplosion. She basically dares […]
Category: Blog
Climbing the Chipinque Mountain in Monterrey!
A group from our Monterrey offices recently climbed Chipinque Mountain together.We think it’s important to bond outside of work.
Values Week: Dunk Tank!
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6 Ways to Make More Sales Using Live Chat
6 Ways to Make More Sales Using Live Chat Has this happened to you?: You’re shopping for a product or service and you can’t find the exact information you’re looking for on a website. Sure, there’s a number to call, but how long will you have to wait on hold? There’s also an email address, […]
How can a call center help my business?
Summer is almost over and the busy season is right around the corner. If you’re considering using a call center in your business in 2017, now’s the time to start considering your options. There are lots of reasons to use a call center, but let’s consider this scenario: Your company is growing and the demand […]
The Solutions Center: The Evolution of the Call Center
The world is changing. When call centers first started, people used them for calling other people or taking calls. That was it. Now, there are few tasks a call center can’t do. We prefer the term “Solutions Center”. Here are some of the things our agents are doing: Live chat support Email support Insurance claim […]
Top 3 ways to get the most out of your call center.
If you’re going to pay for something, you should get the most bang for your buck, right? These are the top 3 ways to get the most out of your call center: 24/7 Service Using your call center day and night means there is always someone professionally trained to help out a client. If your […]
Why We Go the Extra Mile
At Centris, our motto is “We work for Kudos” and this is reflected throughout our entire organization. From upper management to Supervisors to Customer Service Representatives, every Centris employee looks for ways to earn that “thumbs up.” Nowhere is this more evident than on the front lines. Thousands of calls reach our contact centers on […]
Turning the Angry Customer Into a Loyal Customer
The angry customer. No matter the product or service, every contact center deals with angry customers on a daily basis. If you’re reading this, chances are about 99.99% that you’ve been an angry customer at one time or another. While irate customers are a fact of life for call centers, it’s how we handle that […]
Why Centris Celebrates Diversity
Having diversity in the workplace is more important than many people believe. Diversity is defined in many different ways: race, gender, age, socioeconomic status, education, skill sets, experience and so much more. When you celebrate diversity your opportunities become endless. Not only do you learn how to work well with others you may not normally […]