Centris is a near-shore contact center serving a wide array of business partners in the United States. As a near-shore contact center, we are in close proximity to the U.S. with our two locations in Mexico. We shared a bit about our Monterrey location in our previous blog. We’d like to focus this writing on our second location: Aguascalientes Mexico.

One of the greatest benefits of the Free Enterprise System is that it provides opportunities for both large and small businesses to grow and succeed. Each type of business has its challenges.  However, there are certain challenges that are unique to the small business; especially when it comes to the task of customer service.  In […]

For any company, the decision to outsource certain operational functions to a contact center is a BIG one, involving many details; perhaps even more so when it comes to the E-commerce Industry. The E-commerce, or retail industry, is a fast-paced industry that involves many moving parts such as inventories, pricing, shipping, and seasonal highs and […]

In the United States, the 40-hour work week has been the law since 1940. As early as 1938, Congress passed the Fair Labor Standards Act, which basically required employers to pay employees overtime if they worked more than 44 hours per week. In fact, going back a little further, Henry Ford began advancing the idea […]

Each of us, at one time or another, has interacted with a contact center customer service agent.  Online ordering of products and services are typically handled by a contact center. Additionally, your cable and wireless providers utilize a contact center to handle customer inquiries along with an array of other issues.    Contact centers have long […]

Is keeping your contact center staff healthy and safe top of mind? These practical tips can help.

Want to engage your contact center employees with morale boosts by encouraging productivity? Show positive reinforcement in an employee recognition program.

Want to engage your contact center employees with morale boosts by encouraging productivity? Show positive reinforcement in an employee recognition program.

Want to engage your contact center employees with morale boosts by encouraging productivity? Show positive reinforcement in an employee recognition program.

A stunning headline on a 2020 Forbes.com article read “96% of Your Customers Will Leave You Due To Bad Customer Service.” The article went on to reveal that only 4% of customers are “completely unwilling to leave” a company after a bad customer service experience. The harsh reality is that the majority of your customers […]