Each year, as we prepare to say good-bye to the old year and welcome the year that’s ahead, we can’t help but wonder what things await in the new year. Some may dismiss this as being silly since no one can really know the future. However, from a business perspective, “making predictions” can actually be a wise and fruitful task. It provides insight on where things are heading and helps us to be ready for them. Missing business trends can be detrimental; at the very least it can impact our ability to be competitive within our industry and at the other extreme, it can lead to a business having to close its doors simply because it missed the boat on important changes. So, in an effort to keep current and competitive, we’d like to share some predictions for the Call Center industry that will shape our business in 2019.

Over the past year, we have shared a lot of industry-specific information on our blog. As we end this calendar year of 2018, we’d like to finish on a slightly different note. Centris is a near-shore contact center offering customer support to a wide variety of industries. Our “near-shore” status means that we are located in close proximity to the United States in the country of Mexico. We have two locations in Mexico: Aguascalientes and Monterrey.

At the start of every new year, we see a wealth of information about “what to watch for” in the coming months, or “what we can expect to see in the new year.” This type of information spans every industry as leaders and experts weigh in on issues that will be affecting their industry or technology that is on the horizon that promises to be revolutionary. Well, in this, our first blog of 2019, we plan to do the same!

Centris is a near-shore contact center serving a wide array of business partners in the United States. As a near-shore contact center, we are in close proximity to the U.S. with our two locations in Mexico. We shared a bit about our Monterrey location in our previous blog. We’d like to focus this writing on our second location: Aguascalientes Mexico.

One of the greatest benefits of the Free Enterprise System is that it provides opportunities for both large and small businesses to grow and succeed. Each type of business has its challenges.  However, there are certain challenges that are unique to the small business; especially when it comes to the task of customer service.  In […]

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Want to engage your contact center employees with morale boosts by encouraging productivity? Show positive reinforcement in an employee recognition program.

Want to engage your contact center employees with morale boosts by encouraging productivity? Show positive reinforcement in an employee recognition program.

Want to engage your contact center employees with morale boosts by encouraging productivity? Show positive reinforcement in an employee recognition program.

A stunning headline on a 2020 Forbes.com article read “96% of Your Customers Will Leave You Due To Bad Customer Service.” The article went on to reveal that only 4% of customers are “completely unwilling to leave” a company after a bad customer service experience. The harsh reality is that the majority of your customers […]