Can your business handle a sudden problem like the recent CrowdStrike crash? Keeping your business running smoothly during such crises is more important than ever. The CrowdStrike crash, which disrupted many companies’ cybersecurity defenses, showed us all how important it is to have strong plans for business continuity. Nearshore outsourcing is a great way to ensure […]

A lot goes into running a business these days, so it can be beneficial to outsource certain tasks. As it stands, about 37% of small businesses outsource at least one process. There are various tasks that are very challenging to handle in-house. You can benefit in various ways by finding reliable companies to outsource these to. But […]

The average cost of hiring a new employee in the U.S. is $4,700, according to the Society for Human Resource Management (SHRM), with total costs for specialized roles like IT and engineering potentially reaching up to several times the employee’s salary. These talent acquisition costs are becoming a significant financial strain for companies, especially as the demand for […]

Outsourcing is a fast-growing practice, and about 37% of small businesses currently outsource at least one business process. There are all types of processes that are suitable for outsourcing, and one of the most common is customer service. With that in mind, there are different outsourcing options, and some are better than others. Nearshore customer […]

Outsourcing, once synonymous with call centers and low-cost labor in faraway countries, has evolved dramatically. Once seen primarily as a cost-cutting measure, it has now become a strategic tool that businesses of all sizes can leverage to improve efficiency, access specialized skills, and drive growth. The new face of outsourcing goes beyond just saving money; it’s about […]

3 in 4 Americans say customer experience is the primary factor when choosing between brands. It’s not just about what they’re buying. It’s about how they’re treated and how their questions are answered. 93% of customers will return to brands that gave them a positive experience. They’ll also tell an average of nine people about it, providing […]

Artificial intelligence is a very new technology, yet about 35% of businesses are already incorporating it in some way. AI is advancing incredibly quickly, presenting all kinds of new possibilities and opportunities. Businesses can use it to improve various processes and operations, helping them operate effectively while saving on expenses. Outsourcing is a normal business practice, and […]

Almost everyone is intimately familiar with the irritation of a repetitive tune and the empty phrase “your call is important to us.”  The average person spends 43 days of their life on hold. This greatly impacts their view of customer service as a whole, and improving the customer experience is a great way to show […]

A small business loses anywhere between $20,000 and $40,000 per hour of downtime. Luckily, business continuity planning and crisis management solutions can help reduce the risk of this loss. Here, we’ll discuss: The basics of business continuity planning What crisis management entails Why these plans are important Best practices for implementation Read on to take the first step toward […]

Artificial Intelligence is taking today’s world by storm, and it seems like everyone is talking about it. Despite how new the technology is, 77% of companies are either planning on using it or already do. It can offer a range of benefits that allow companies to improve business operations. This can help with productivity, ultimately leading to […]