Outsourcing, once synonymous with call centers and low-cost labor in faraway countries, has evolved dramatically. Once seen primarily as a cost-cutting measure, it has now become a strategic tool that businesses of all sizes can leverage to improve efficiency, access specialized skills, and drive growth. The new face of outsourcing goes beyond just saving money; it’s about […]

3 in 4 Americans say customer experience is the primary factor when choosing between brands. It’s not just about what they’re buying. It’s about how they’re treated and how their questions are answered. 93% of customers will return to brands that gave them a positive experience. They’ll also tell an average of nine people about it, providing […]

Artificial intelligence is a very new technology, yet about 35% of businesses are already incorporating it in some way. AI is advancing incredibly quickly, presenting all kinds of new possibilities and opportunities. Businesses can use it to improve various processes and operations, helping them operate effectively while saving on expenses. Outsourcing is a normal business practice, and […]

Almost everyone is intimately familiar with the irritation of a repetitive tune and the empty phrase “your call is important to us.”  The average person spends 43 days of their life on hold. This greatly impacts their view of customer service as a whole, and improving the customer experience is a great way to show […]

A small business loses anywhere between $20,000 and $40,000 per hour of downtime. Luckily, business continuity planning and crisis management solutions can help reduce the risk of this loss. Here, we’ll discuss: The basics of business continuity planning What crisis management entails Why these plans are important Best practices for implementation Read on to take the first step toward […]

Artificial Intelligence is taking today’s world by storm, and it seems like everyone is talking about it. Despite how new the technology is, 77% of companies are either planning on using it or already do. It can offer a range of benefits that allow companies to improve business operations. This can help with productivity, ultimately leading to […]

Imagine how easily you can improve your company’s performance once you drastically reduce your operational costs. You can then invest the money you save in other areas of your business, such as your infrastructure or marketing. This will help you avoid becoming one of the 20% of small businesses that fail within their first year. While there […]