Which means of communication you offer to your customers?
The End of 2012 approaches-You know what that means! It’s time to plan for 2013!
It’s the annual review of your business and your Contact Center plans for the upcoming year. First, recognize that the process can be positive! It allows people to discuss what was successful and maybe what needs to be improved. Perhaps it even gives managers and staff an opportunity to even cut through any bureaucracy and […]
De comunicación con los Medios Sociales
Has your organization engaged in social media for customer interaction?
5 La externalización predicciones para 2013
El medio ambiente mundial está cambiando constantemente y dichos cambios pueden afectar a las decisiones de su empresa para los próximos 12 meses. Echemos un vistazo a algunas de las tendencias que se esperan de la subcontratación industrial en 2013. 1. medios de comunicación social siguen aumentando las conexiones. El negocio de relacionarse y conectarse […]
Servicio de atención al cliente cómo la subcontratación puede beneficiar a su bienes de consumo y retail company
Economic recession has affected nearly all industries across the globe. Particularly, consumer goods and retail companies are actively looking for ways to cut down costs in order to increase revenue. Experienced CEO’s are now seriously considering outsourcing parts of their business but, is outsourcing the right move for your company? Todos estamos de acuerdo en […]
How to Market to People Not Like You?
Book Review Kelly McDonald reveals diversity marketing strategies and how to approach different demographics in her new book, HOW TO MARKET TO PEOPLE NOT LIKE YOU: “Know It or Blow It” Rules for Reaching Diverse Customers. McDonald introduces diversity marketing by targeting those who are different from a core audience, rather than those who share […]
Top 10 Tips for Outsourcing Success
Do What You Do Best and Hire the Rest Entrepreneurs and small businesspeople are always looking for creative ways to accomplish more of their business goals for less money. One strategy that can help you save time, money and frustration as you start and build your business is to outsource as much work as possible […]
Is Customer Service Worth Paying for?
It’s nearly impossible to get customer service these days without waiting in line, on hold, or for a technician to show up within an eight-hour window. But now companies are promising shorter wait times, 24-hour access and other privileges – to those customers willing to pay for it.
Hispanics Account for More than Half of Nation’s Growth in Past Decade
The 2010 Census counted 50.5 million Hispanics in the United States, making up 16.3% of the total population. The nation’s Latino population, which was 35.3 million in 2000, grew 43% over the decade. The Hispanic population also accounted for most of the nation’s growth—56%—from 2000 to 2010.
How outsourcing customer service can benefit your consumer goods and retail company
Economic recession has affected nearly all industries across the globe. Particularly, consumer goods and retail companies are actively looking for ways to cut down costs in order to increase revenue. Experienced CEO’s are now seriously considering outsourcing parts of their business but, is outsourcing the right move for your company? We all agree that now […]