At the start of every new year, we see a wealth of information about “what to watch for” in the coming months, or “what we can expect to see in the new year.” This type of information spans every industry as leaders and experts weigh in on issues that will be affecting their industry or technology that is on the horizon that promises to be revolutionary. Well, in this, our first blog of 2019, we plan to do the same!

Over the past year, we have shared a lot of industry-specific information on our blog. As we end this calendar year of 2018, we’d like to finish on a slightly different note. Centris is a near-shore contact center offering customer support to a wide variety of industries. Our “near-shore” status means that we are located in close proximity to the United States in the country of Mexico. We have two locations in Mexico: Aguascalientes and Monterrey.

Each year, as we prepare to say good-bye to the old year and welcome the year that’s ahead, we can’t help but wonder what things await in the new year. Some may dismiss this as being silly since no one can really know the future. However, from a business perspective, “making predictions” can actually be a wise and fruitful task. It provides insight on where things are heading and helps us to be ready for them. Missing business trends can be detrimental; at the very least it can impact our ability to be competitive within our industry and at the other extreme, it can lead to a business having to close its doors simply because it missed the boat on important changes. So, in an effort to keep current and competitive, we’d like to share some predictions for the Call Center industry that will shape our business in 2019.

Near shore contact centers in Mexico have experienced significant growth in the past decade and are now considered to be key players in the contact center industry. For those of us who make our living in this industry in Mexico, it’s been very gratifying to experience this growth. However, as we look ahead to the […]

Over the past three decades, the call center has grown from simply receiving incoming customer calls to providing a much wider array of services to a broader range of industries. One such industry that has begun to embrace all that the call center can offer is the Healthcare Industry. There are a number of benefits […]

For the past 30 years, our Centris agents have provided customer support to a number of businesses throughout the United States. As we continually grow our business and reach out to prospective clients, we often hear that one reason many businesses don’t outsource to a contact center is simply because they don’t know what to look […]

As a contact center, our primary function is to provide customer support functions to the businesses we serve. In addition to this, we are constantly mindful of the need to continually grow our existing business by reaching out to potential new clients. During the process of discussing their needs and devising a plan that will […]

The contact center industry is likely one of the most versatile industries in the marketplace today. This one industry happens to serve a number of different industries enabling them to be more customer centric, cost effective, and productive in their respective markets. One such industry is the home Security Industry. SECURITY AND THE CONTACT CENTER […]

When you work in the contact center industry, you get a first-hand view of how large the industry really is and the impact it makes in the corporate world globally. Most people don’t realize how much the contact industry has expanded throughout the world. In fact, contact centers are located in almost every region of […]

One of the benefits of working in the Contact Center industry is that we become highly trained in tracking and analyzing data and then putting the results to work for us. There are countless metrics to analyze in a contact center.  However, the metrics that we primarily focus on are the ones that tell us […]