Our highest priorities are the health and safety of our Centris family and fully supporting our clients. We want to let you know that Centris has been proactively putting forth our contingency plan in regards to the COVID-19 virus facing the world today.
What Counts as Positive Language in Customer Service
The art of customer service is more than just a friendly voice. Interacting with the general public requires a deep understanding of your customers’ needs while providing a valuable service that solves a problem. Creating a positive, helpful experience for the customer is what makes or breaks an interaction and can gain a customer for life. Here are vocabulary words and phrases used in the industry today.
How Millennials are Affecting the Future of Contact Centers
Millennials are affecting the future of contact centers in a big way. From flextime to collaboration, learn more about the impact this generation has on the customer service industry.
4 Reasons Why Outsourcing Soft Collections is Profitable for Business
If you aren’t getting paid, you’re out of business. Soft Collections is the first line of defense between your company and unpaid invoices. Although obtaining payment from your clients is a pivotal part of your business, repeatedly reaching out to your customers uses a company’s resources. This effort often ends up without a return on […]
5 Call Center Trends That Are Happening in 2020
When we think of the year 2020, it can feel a bit futuristic. Historically, science fiction has indicated that everything will be run by artificial intelligence, everyone will have flying cars, and lifespans will reach 200 years. Although we may not have flying cars…yet…, and we have not quite extended our longevity another 100 years, […]
5 Reasons To Outsource Your Contact Center to Centris
Sometimes a company doesn’t have the staff or resources to properly manage all necessary departments so they look for help. Other times a company is looking to improve results and they turn to a company with a proven track record of success to take over elements of their business. When a company hires an outside […]
The Secret to a Successful Business? Hint: It Starts with Your Customers
You know that without your customers, you would have a pretty hard time running a successful business. It has been said that a customer remembers the experience of a sale long after they have forgotten the price of the purchase. Let that sink in. Are your customers pleased with their experience with your company? If […]
When Is It Time To Outsource Tech Support?
At some point, businesses of all sizes find themselves in need of technical support, whether to support day-to-day operations of the business or specifically to support customers’ needs. So, how do you know when it is time to outsource your company’s tech support needs? Let’s break down the different types of tech support, what it […]
Data Security: PCI and HIPAA Compliance Explained
“Safe and secure”. That’s a phrase that someone who has your private information stored somewhere in a computer assumes you want to hear. But for millions of people, the words they hear more often on the news are “data breech”, “hacked” and “stolen”. Fear not, there are a few more terms that we know of […]
Soft Skills Critical to Good Customer Service
We all know customer service isn’t automatically good. In fact, today in order to achieve customer service levels that retain customers, businesses must work hard to earn “good” status by employing multi-channel access and representation from high-quality agents. Long gone are the days when a department could have a few phone lines open from 8 […]