In the past, we have shared posts regarding the benefits of outsourcing. There are many benefits that we’ve highlighted in the past, for both nearshore and offshore. However, for this blog post, we’d like to focus on the time-efficiency benefits that nearshore outsourcing can offer your business. SAVE TIME WITH NEARSHORE OUTSOURCING. There are four […]

Here at Centris, we offer a number of different services as part of our suite of customer support services. A quick browse of our website and you’ll see the following services: Customer Support Inbound Sales Marketing Surveys Tech Support Live Chat Business Process Outsourcing Amazon Customer Service One of our staff favorites and one that […]

Over the past twenty years, Amazon has grown from an online bookseller to the largest e-commerce organization globally. In fact, here are some recent Amazon stats: 2018 Net sales: $232.9 billion vs. $177.9 billion in 2017 2018 Net Income: $10.1 billion vs. $3 billion in 2017 Retail products were Amazon’s biggest revenue segment in 2018 […]

As an industry, the Contact Center faces a variety of challenges. The nature of the job in itself can be extremely stressful. For example, a large portion of calls that come into the contact center are disgruntled customers and dealing with unhappy people is always a challenge. However, the biggest challenge that every call center […]

For any company, the decision to outsource certain operational functions to a contact center is a BIG one, involving many details; perhaps even more so when it comes to the E-commerce Industry. The E-commerce, or retail industry, is a fast-paced industry that involves many moving parts such as inventories, pricing, shipping, and seasonal highs and […]

One of the greatest benefits of the Free Enterprise System is that it provides opportunities for both large and small businesses to grow and succeed. Each type of business has its challenges.  However, there are certain challenges that are unique to the small business; especially when it comes to the task of customer service.  In […]

Each of us, at one time or another, has interacted with a contact center customer service agent.  Online ordering of products and services are typically handled by a contact center. Additionally, your cable and wireless providers utilize a contact center to handle customer inquiries along with an array of other issues.    Contact centers have long […]

In the United States, the 40-hour work week has been the law since 1940. As early as 1938, Congress passed the Fair Labor Standards Act, which basically required employers to pay employees overtime if they worked more than 44 hours per week. In fact, going back a little further, Henry Ford began advancing the idea […]

In today’s corporate environment, there are many factors that impact an organization’s bottom line.  Perhaps none are as important as the wage structure that determines employee pay. The issue of wages has been a hot topic recently; particularly that of minimum wage. Many U.S. politicians believe the U.S. minimum wage is too low ($7.25 per […]

Centris is a near-shore contact center serving a wide array of business partners in the United States. As a near-shore contact center, we are in close proximity to the U.S. with our two locations in Mexico. We shared a bit about our Monterrey location in our previous blog. We’d like to focus this writing on our second location: Aguascalientes Mexico.