At Centris, our motto is “We work for Kudos” and this is reflected throughout our entire organization. From upper management to Supervisors to Customer Service Representatives, every Centris employee looks for ways to earn that “thumbs up.” Nowhere is this more evident than on the front lines. Thousands of calls reach our contact centers on […]
Author: Admin
New Year’s Resolutions at Centris
It’s that time of year when we all take stock of our lives, be it personal or professional, and resolve to do better, do more and make things happen. At Centris, our professional resolutions are something we focus on every day. Because we are taking care of your customers, we want to make sure that […]
A Christmas Message from Centris
During the holiday season, we would like to take a moment and offer our thanks for the opportunity to serve and help others succeed. Over the last 27 years, we have been blessed with generous business partners, dedicated employees, shareholders, suppliers, and loyal friends. Each and every one has provided the building blocks for our […]
Resoluciones de Año Nuevo en Centris
Es esa época del año en que todos hacer un balance de nuestras vidas, ya sea personal o profesional, y la determinación de mejorar, hacer más y que las cosas sucedan. En Centris, nuestras resoluciones profesionales son algo que nos centramos en todos los días. Debido a que estamos cuidando de sus clientes, queremos asegurarnos […]
Top 3 ways to get the most out of your call center.
If you’re going to pay for something, you should get the most bang for your buck, right? These are the top 3 ways to get the most out of your call center: 24/7 Service Using your call center day and night means there is always someone professionally trained to help out a client. If your […]
Employee Retention: The First 90 Days
It’s a well-known fact that in the call center industry, most of the employee attrition takes place within the first 90 days. The reasons – like any new job or career – are varied and include issues like the learning curve, expectations, and company culture. The 90-day mark is considered by some to be a […]
At Centris, we’re family
One of our agents, Adriana, was diagnosed with cancer six months ago. Since then she has undergone chemotherapy and is struggling to overcome the disease. She visited us recently and shared the fact that she has lost all of her hair. In order for us to show our support and team spirit some of her […]
Values Week: Dunk Tank!
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6 Ways to Make More Sales Using Live Chat
6 Ways to Make More Sales Using Live Chat Has this happened to you?: You’re shopping for a product or service and you can’t find the exact information you’re looking for on a website. Sure, there’s a number to call, but how long will you have to wait on hold? There’s also an email address, […]
How can a call center help my business?
Summer is almost over and the busy season is right around the corner. If you’re considering using a call center in your business in 2017, now’s the time to start considering your options. There are lots of reasons to use a call center, but let’s consider this scenario: Your company is growing and the demand […]