Summer is almost over and the busy season is right around the corner. If you’re considering using a call center in your business in 2017, now’s the time to start considering your options. There are lots of reasons to use a call center, but let’s consider this scenario: Your company is growing and the demand […]
Author: Admin
The Solutions Center: The Evolution of the Call Center
The world is changing. When call centers first started, people used them for calling other people or taking calls. That was it. Now, there are few tasks a call center can’t do. We prefer the term “Solutions Center”. Here are some of the things our agents are doing: Live chat support Email support Insurance claim […]
Retención del Empleado: Los Primeros 90 Días
Es un hecho bien conocido que en la industria de centro de llamadas, la mayor parte de la deserción de los empleados se lleva a cabo dentro de los primeros 90 días. Las razones – como cualquier nuevo trabajo o carrera – son variadas e incluyen cuestiones como la curva de aprendizaje, expectativas, y la […]
Turning the Angry Customer Into a Loyal Customer
The angry customer. No matter the product or service, every contact center deals with angry customers on a daily basis. If you’re reading this, chances are about 99.99% that you’ve been an angry customer at one time or another. While irate customers are a fact of life for call centers, it’s how we handle that […]
Al girar el Cliente enojado en un cliente leal
El cliente enojado. No importa el producto o servicio, cada centro de contacto se ocupa de los clientes enojados sobre una base diaria. Si estás leyendo esto, es probable que aproximadamente el 99,99% de que usted ha sido un cliente enojado en un momento u otro. Mientras que los clientes iracundos son un hecho de […]
Flexibility: Whys it’s a big deal
Aaron’s company was looking for a support team that could meet their changing needs. Centris Information Services was able to flex with their business. “We’ve had to scale up and scale down and it’s been great to see just how quickly and easily they facilitate that.” So, why is that important? Well, business changes. Maybe […]
Why outsourcing to the Philippines could be bad for your business
[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”][fusion_text]More and more companies are looking at outsourcing their call and contact centers to cut down on expenses, but could where you choose to outsource negatively affect your bottom line? Here’s a […]
The secret to lowering costs and increasing customer satisfaction
Did you know that the average fully loaded cost in the United States of a standard customer service agent position per logged on hour (an agent online ready to take a call) is $24 per hour or more depending on the geographic area? Many people don’t realize that the base hourly wage of the customer […]
Great photos from around Monterrey!
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Leader Spotlight: Centris Account Manager Jorge
Many call / contact centers suffer from high turnover and unmotivated agents that provide sub-par customer service. Centris Information Services found we could fix both problems by focusing on motivating and developing our agents. Meet Jorge: He’s an account manager who’s been with Centris for six years. Every day he comes in, says hello to […]