We are proud to shine the spotlight on Thomas Leal, a Centris Customer Service Representative for more than 2 1/2 years. Thomas works on one of the most difficult accounts we have – an alarm monitoring company. Centris receives updates from the client on a daily basis so changes are varied and constant. But Thomas […]
The Role of a Manager at Centris
When you examine the hierarchy at Centris, one of the more complex, more involved positions belongs to the Manager. Not only are they tasked with acting as a bridge for the client to the operation, they are charged with informing and motivating their team. First, there is the relationship between Manager and client. As is […]
Por qué hacer un esfuerzo adicional
En Centris, nuestro lema es “Trabajamos para Kudos” y esto se refleja en toda nuestra organización. Desde la alta dirección a los supervisores de atención al cliente, cada empleado Centris busca maneras de ganar que “pulgares arriba”. En ninguna parte es esto más evidente que en las primeras líneas. Miles de llamadas llegan a nuestros […]
The Science Behind Centris
In order to service our client’s customers, Centris leverages a variety of proven, leading edge technologies. Telecommunications Centris has long standing relationships with both traditional and VoIP telecommunications carriers. Consequently, we can receive and send calls according to our client’s requirements, allowing us to optimize call routing paths to minimize risk and maximize quality while […]
La ciencia detrás de Centris
Con el fin de dar servicio a los clientes de nuestros clientes, Centris aprovecha una variedad de probadas tecnologías de vanguardia. Telecomunicaciones Centris tiene relaciones de larga data con los dos operadores de telecomunicaciones tradicionales y VoIP. En consecuencia, podemos recibir y enviar llamadas de acuerdo a los requerimientos de nuestros clientes, lo que nos […]
La importancia de la inteligencia emocional (EQ)
Hemos encontrado un gran artículo sobre la inteligencia emocional o EQ, escrito por el Informe de la experiencia del cliente. En Centris, Inteligencia Emocional es un ingrediente necesario para el éxito. Desde Agentes de servicio al cliente para Supervisores a Gerentes, EQ significa tratar a sus clientes y nuestros empleados con respeto y empatía. Mientras […]
How To Have a Great Call Center Experience
At Centris, our Customer Service Representatives take great pride in their work. Our goal is to not only care for the customer, but leave them feeling like they had a great experience. So what are the secrets to having a good call center experience? We spoke to some of our top-performing Representatives and asked them […]
How Do You View Contact Centers?
When you say the words “contact center” what comes to mind? Rows and rows of people wearing headsets and taking phone calls? Depending on the size of the call center that may well be true, but there is so much more going on. A senior researcher for Benchmark Portal took a closer look at the […]
¿Qué opina de los Contact Center?
Cuando usted dice las palabras “centro de contacto” lo que viene a la mente? Filas y filas de personas que llevan auriculares y tomar las llamadas telefónicas? Dependiendo del tamaño del centro de llamadas que bien puede ser cierto, pero hay mucho más que hacer. Un investigador senior de Benchmark Portal echó un vistazo más […]
A Note of Thanks
During this time of Thanksgiving, Centris would like to take this opportunity to express our sincere appreciation to all those who’ve been involved in our success. We are thankful to everyone who has helped our organization over the last 27 years – from business partners to shareholders, suppliers and friends who have offered a helping […]