Is Mexico going to replace Brazil as Latin America’s superpower? Are the young, multiplying countries of Africa the next frontier? Which countries will be members of the EU in five years? What will happen if things go awry in the South or East China Sea? Is the debt-soaked, trade-o-phobic United States destined to be a […]

Operational excellence is only achieved with an honest focus on improving individual performance As spring begins it is time to take an honest look in the mirror. The second half of the year is rapidly approaching, and it is the perfect time to pause and reflect on the beginning of 2013, and lay the groundwork […]

When we hear the phrase “backup” we normally think of computers. Why? We wouldn’t want to lose anything that’s important to us or running our business. Everything is backed up…to handle the “unforeseen” events. It’s an insurance policy of sorts and it’s worth the time and investment. Most businesses have multiple suppliers for their hard […]

The so-called “ObamaCare” law, set to go in effect next year, has the potential to become a huge win for the global BPO industry – but the devil is in the details depending on how U.S. employers react to the new mandate. Many large employers have announced their intentions to limit employment due to the […]

You’ve been in this meeting, haven’t you? Outsourcing options are on the table and everyone’s got concerns. The chief information officer already has too much to do and not enough people. Finance doesn’t see enough savings. Sales wants differentiators. Risk and compliance people chime in about service levels, reporting and penalties. It doesn’t help when, […]

As Wages Rise, Employers Consider Replacing Workers With Technology; Burger-Flipping Robot May Be on Horizon Carla Hesseltine is considering buying a few tablet devices for her bakery so customers can place orders for her signature M&M cupcakes on their own, straight from the counter. The reason: She fears the $7.25 an hour that she currently […]