Can the Tablet Please Take Your Order Now?

As Wages Rise, Employers Consider Replacing Workers With Technology; Burger-Flipping Robot May Be on Horizon Carla Hesseltine is considering buying a few tablet devices for her bakery so customers can place orders for her signature M&M cupcakes on their own, straight from the counter. The reason: She fears the $7.25 an hour that she currently […]

Immigration Legislation Boosts Interest in Nearshoring

If it becomes law in its present form, the Border Security, Economic Opportunity, and Immigration Modernization Act, which includes the H1-B and L-1 Visa Reform Act of 2013, is likely to increase opportunity for nearshore outsourcing providers in Mexico, according to analysts. “There will be a huge uptick in exploring Mexico,” says Frances Karamouzis, vice […]

Leadership at Centris

Leadership at Centris Google the subject of leadership and you will see more than 300 million results. Definitions, traits, quotes, skills, styles. There are probably as many opinions on leadership as there are types of leaders. So what does leadership mean at Centris? For us, leadership is about people. Our first priority is the customer. […]

Kudos University at Centris

Kudos University at Centris At Centris, our top two priorities are the customers and our employees. To make sure both are properly taken care of, every new hire is put through two weeks of in-house training at Kudos University. It is here that the foundation for their success, both personally and professionally, begins. While the […]

Taking Care of Your Customers Through Quality Assurance

“Your call may be monitored and recorded for quality assurance purposes …” We’ve all heard this recording, or something very similar, when placing a call to customer service. You may have even thought, “I hope this &$@*# call is recorded because they’re going to get an ear-full if they don’t fix this once and for […]