¿Tiene una “copia de seguridad” Contact Center?
Doce Mejores prácticas para crear un excelente caso Outsourcing
Usted ha estado en esta sesión, ¿no? La externalización las opciones están sobre la mesa y todo el mundo tiene problemas. El jefe de información ya tiene demasiado que hacer y no suficiente de la población. Finanzas no veo suficiente ahorro. Las ventas quiere aspectos diferenciadores. Riesgo y cumplimiento timbre en las personas acerca de […]
7 Habilidades gestores globales necesitan para alcanzar el éxito
México se va a reemplazar el Brasil como superpotencia de América Latina? Son los jóvenes, multiplicando los países de África la próxima frontera? Qué países serán miembros de la UE en cinco años? ¿Qué pasará si las cosas se tuercen en el Sur, o Mar de la China Oriental? Está empapado de la deuda, el […]
Six tips for cultivating high performing teams, by Polycom.
In the following piece, John Paul Williams of Polycom video collaboration solutions provider, tells us why innovative teams improve business outcomes and motivate workers and offers us his insight creating high performing supply chain teams Those of us who have been a part of high performing teams know the exhilaration of reducing time-to-market, cutting out […]
Supervisor Relación Agente
¿Cuál es el agente – Supervisor relación?
“Back up” Contact Center
Do you have a “back up” Contact Center?
BPO Providers Anticipate Big Windfall as ‘ObamaCare’ Threatens to Drive Jobs Offshore
The so-called “ObamaCare” law, set to go in effect next year, has the potential to become a huge win for the global BPO industry – but the devil is in the details depending on how U.S. employers react to the new mandate. Many large employers have announced their intentions to limit employment due to the […]
Can the Tablet Please Take Your Order Now?
As Wages Rise, Employers Consider Replacing Workers With Technology; Burger-Flipping Robot May Be on Horizon Carla Hesseltine is considering buying a few tablet devices for her bakery so customers can place orders for her signature M&M cupcakes on their own, straight from the counter. The reason: She fears the $7.25 an hour that she currently […]
The “Back up” or “Alternative” Contact Center Supplier…Why it makes dollars and sense!
When we hear the phrase “backup” we normally think of computers. Why? We wouldn’t want to lose anything that’s important to us or running our business. Everything is backed up…to handle the “unforeseen” events. It’s an insurance policy of sorts and it’s worth the time and investment. Most businesses have multiple suppliers for their hard […]
7 Skills Global Managers Need to Succeed
Is Mexico going to replace Brazil as Latin America’s superpower? Are the young, multiplying countries of Africa the next frontier? Which countries will be members of the EU in five years? What will happen if things go awry in the South or East China Sea? Is the debt-soaked, trade-o-phobic United States destined to be a […]