“Coaching” the critical Leadership Component to Operational Success

Operational excellence is only achieved with an honest focus on improving individual performance As spring begins it is time to take an honest look in the mirror. The second half of the year is rapidly approaching, and it is the perfect time to pause and reflect on the beginning of 2013, and lay the groundwork […]

Taking Care of Your Customers Through Quality Assurance

“Your call may be monitored and recorded for quality assurance purposes …” We’ve all heard this recording, or something very similar, when placing a call to customer service. You may have even thought, “I hope this &$@*# call is recorded because they’re going to get an ear-full if they don’t fix this once and for […]

Kudos University at Centris

Kudos University at Centris At Centris, our top two priorities are the customers and our employees. To make sure both are properly taken care of, every new hire is put through two weeks of in-house training at Kudos University. It is here that the foundation for their success, both personally and professionally, begins. While the […]

Leadership at Centris

Leadership at Centris Google the subject of leadership and you will see more than 300 million results. Definitions, traits, quotes, skills, styles. There are probably as many opinions on leadership as there are types of leaders. So what does leadership mean at Centris? For us, leadership is about people. Our first priority is the customer. […]