Can your business handle a sudden problem like the recent CrowdStrike crash? Keeping your business running smoothly during such crises is more important than ever. The CrowdStrike crash, which disrupted many companies’ cybersecurity defenses, showed us all how important it is to have strong plans for business continuity. Nearshore outsourcing is a great way to ensure […]
How Centris Utilizes AI in Backend Operations for Efficiency
Artificial Intelligence is taking today’s world by storm, and it seems like everyone is talking about it. Despite how new the technology is, 77% of companies are either planning on using it or already do. It can offer a range of benefits that allow companies to improve business operations. This can help with productivity, ultimately leading to […]
Next-Gen Customer Support: How Is AI Changing the Call Center Industry
Artificial intelligence is a very new technology, yet about 35% of businesses are already incorporating it in some way. AI is advancing incredibly quickly, presenting all kinds of new possibilities and opportunities. Businesses can use it to improve various processes and operations, helping them operate effectively while saving on expenses. Outsourcing is a normal business practice, and […]
Tips for Effective Business Process Outsourcing
A lot goes into running a business these days, so it can be beneficial to outsource certain tasks. As it stands, about 37% of small businesses outsource at least one process. There are various tasks that are very challenging to handle in-house. You can benefit in various ways by finding reliable companies to outsource these to. But […]
Why Using Outsourcing From Mexico Can Save You Money and Time
Imagine how easily you can improve your company’s performance once you drastically reduce your operational costs. You can then invest the money you save in other areas of your business, such as your infrastructure or marketing. This will help you avoid becoming one of the 20% of small businesses that fail within their first year. While there […]
8 Benefits of Nearshore Customer Service Outsourcing in 2024
Outsourcing is a fast-growing practice, and about 37% of small businesses currently outsource at least one business process. There are all types of processes that are suitable for outsourcing, and one of the most common is customer service. With that in mind, there are different outsourcing options, and some are better than others. Nearshore customer […]