It’s nearly impossible to get customer service these days without waiting in line, on hold, or for a technician to show up within an eight-hour window. But now companies are promising shorter wait times, 24-hour access and other privileges – to those customers willing to pay for it.
Customer Communication
Which means of communication you offer to your customers?
5 La externalización predicciones para 2013
El medio ambiente mundial está cambiando constantemente y dichos cambios pueden afectar a las decisiones de su empresa para los próximos 12 meses. Echemos un vistazo a algunas de las tendencias que se esperan de la subcontratación industrial en 2013. 1. medios de comunicación social siguen aumentando las conexiones. El negocio de relacionarse y conectarse […]
Servicio de atención al cliente cómo la subcontratación puede beneficiar a su bienes de consumo y retail company
Economic recession has affected nearly all industries across the globe. Particularly, consumer goods and retail companies are actively looking for ways to cut down costs in order to increase revenue. Experienced CEO’s are now seriously considering outsourcing parts of their business but, is outsourcing the right move for your company? Todos estamos de acuerdo en […]
Idioma Español Soluciones de centro de contacto Ayudar a colmar la brecha
Cualquier empresa que desee para dar apoyo a su base de clientes deben considerar los aspectos demográficos de esa base. Si un gran porcentaje de la base imponible sólo habla inglés como segundo idioma, sería considerado un buen servicio de atención al cliente para ofrecer el idioma del consumidor de elección para interacciones clave? Para […]
De comunicación con los Medios Sociales
Has your organization engaged in social media for customer interaction?
La contratación externa en el año 2013
¿Ha considerado la externalización del centro de contacto en 2013? (polls)
Razones de Nearshore
Que es la razón más importante para subcontratar a un vecino?
Tips for Creating Effective SLAs
You can’t manage what you can’t measure, which is why service level agreements (SLAs) are so vital inoutsourcing relationships. Creating SLAs that help the bottom line requires focusing on business outcomes, adapting SLAs as business needs change, and making them as specific and quantitative as possible.
The Olympics: What can we Learn in our Contact Center?
The 2012 Olympics held in London are viewed by billions of people worldwide. It is estimated that over 15 million calls will be handled by volunteers in the venues. The games are exciting and promote worldwide sportsmanship and fair play. It’s about the athletes and their accomplishments. So what can we learn from the Games? […]