Has your organization engaged in social media for customer interaction?
The Importance of Emotional Intelligence (EQ)
We found a great article on Emotional Intelligence, or EQ, written by the Customer Experience Report. At Centris, Emotional Intelligence is a necessary ingredient for success. From Customer Service Agents to Supervisors to Managers, EQ means treating your customers and our employees with respect and empathy. While many companies may overlook this trait, it’s at […]
Contact Media in 2012
Which will be the main contact media customers will use in 2015?
Best Reason for Outsourcing
What is the best reason for outsourcing?
Where to Outsource?
Which region would be your first choice for outsourcing?
Workforce Management Software
Which workforce management (WFM) software you use to ensure productivity?
Taking Care of Your Customers Through Quality Assurance
“Your call may be monitored and recorded for quality assurance purposes …” We’ve all heard this recording, or something very similar, when placing a call to customer service. You may have even thought, “I hope this &$@*# call is recorded because they’re going to get an ear-full if they don’t fix this once and for […]
Los Hispanos más receptivos al Servicio de Atención al Cliente a través de los medios sociales
Los hispanos en EE.UU. que utilizan los medios sociales son más probables que la población general de medios de comunicación social que servicio al cliente, a través de los medios sociales, según NM Incite. En total 57% de los hispanos que usan los medios sociales se han comprometido con el servicio de atención al cliente […]
Nivel de inglés en el Centro de contacto
¿Cómo calificaría su actual de Centro de Contacto nivel de inglés?
Leadership at Centris
Leadership at Centris Google the subject of leadership and you will see more than 300 million results. Definitions, traits, quotes, skills, styles. There are probably as many opinions on leadership as there are types of leaders. So what does leadership mean at Centris? For us, leadership is about people. Our first priority is the customer. […]