How Low U.S. Unemployment Rates Affect Contact Centers​

The purpose of this whitepaper is to discuss how the dropping U.S. unemployment rates affect customer service industries as a whole. The paper also discusses the benefits of outsourcing customer service to Mexico.

In this whitepaper, you will learn:

• The turnover rates depending on position in contact centers
• Generational shifts in the job market
• The demand for bilingual customer service workers
• The growth of Spanish speakers in the U.S.
• Advantages of outsourcing to Mexico